Step-by-Step: Install & Prepare RustDesk

Take your time. If anything looks different on your screen, that’s okay — just tell us what you see. 🙂

Step 1) Download the RustDesk installer (.msi)

Click the download link we provided. When the download finishes, click the file to open it.

Step 3) Open RustDesk and click the Settings button

Open RustDesk. Then click the Settings button in the upper-right corner.

Step 4) Go to Security and click “Unlock Security Settings”

In Settings, click the Security tab, then click Unlock Security Settings.

If Windows asks for permission again, click Yes.

Step 5) Enable “Remote configuration modification”

Under Permissions, find the checkbox for:
Enable remote configuration modification
Then click the checkbox to turn it on.

Step 6) Tell us your RustDesk ID and One-time password

On the left side under Your Desktop, you’ll see:

• ID (a group of numbers)
• One-time password (a short code)

Please send us both the ID and the One-time password. That’s how we connect and finish the setup.

All set! 🎉
Once you send us your ID and One-time password, we’ll connect and complete the configuration.

To stop support access at any time: close RustDesk.